Refund Policy

1. General Provisions

Sky Celestial is committed to providing high-quality services and complete customer satisfaction. This Refund Policy describes the conditions and procedures for refunding payments made through our platform.

This policy is developed in accordance with the consumer protection legislation of the Russian Federation and applies to all users of the Sky Celestial platform.

2. Subscription Refund Conditions

Subscriptions are issued with auto-renewal. A refund for the unused period is available within 14 days of each debit, including when auto-renewal was turned off after that debit — see Section 3 for details. After that period the payment is final. The terms of this Policy do not limit the right of a consumer to withdraw from the services at any time, subject to payment of the expenses actually incurred by the provider (Art. 32 of the Russian Consumer Protection Law, Art. 782 of the Russian Civil Code).

• Canceling a subscription stops auto-renewal but does not by itself trigger a refund: a refund requires a request (Section 6)
• Access to premium features is maintained until the end of the paid period
• Auto-renewal can be canceled at any time in account settings

3. Refunds for Recurring (Automatic) Payments

For subscriptions with auto-renewal, the following refund terms apply in addition to the general rules of Section 2:

• A refund is available within 14 (fourteen) calendar days from any debit, including automatic recurring debits (not only the initial payment)
• To request a refund, email support@sky-celestial.ru with the subject "Refund Request" and state your account email and the payment date
• The refund amount is calculated pro-rata for the unused subscription period as of the date the request is received
• The refund is processed using the same payment method as the original payment (the bank card used for the first transaction) within 10 (ten) business days after approval
• Submitting a refund request automatically cancels further auto-renewal of the subscription

4. One-Time Purchase Refunds

For one-time purchases (individual reports, extended natal charts, compatibility reports), the following refund conditions apply:

• Refund is possible within 14 days of purchase if the report has not been viewed or downloaded
• In case of technical errors in calculations or data display - full refund without time restrictions
• Cases of unsatisfactory interpretation quality are reviewed individually by customer support

5. Non-Refundable Services

The following services are non-refundable after use:

• AI consultations that have already been conducted and received by the user
• Generated and viewed natal charts, horoscopes, numerology reports
• Digital products that have been downloaded or exported to PDF
• Star Luck (in-game currency) that has been spent on in-game purchases
• Services whose promotional terms explicitly stated non-refundability

6. Refund Procedure

To process a refund, follow these steps:

1. Send an email to support@sky-celestial.ru with the subject "Refund Request"
2. Include in the email: your account email, the payment date and, optionally, the reason for the refund
3. Our support team will review your request within 3 business days and, if needed, ask for refund details
4. If the refund is approved, funds will be credited within 10 business days
5. You will receive an email confirmation about the status of your refund request

7. Refund Methods

Refunds are processed using the same payment method used for the original transaction:

• Bank cards (Visa, Mastercard, MIR) - refund to the card used for payment
• E-wallets (YuMoney) - refund to the specified wallet
• SBP (Fast Payment System) - refund by phone number

8. Partial Refunds

In some cases, we may issue partial refunds:

• When a service package is partially used - refund for unused services
• In case of technical issues affecting service quality

The minimum partial refund amount is 100 rubles. With the user's consent, refunds of smaller amounts may be credited to the account balance as Star Luck.

9. Exceptions

The following payment categories are not eligible for refund:

• Services purchased under promotions whose terms explicitly stated non-refundability
• Gift subscriptions transferred to another user
• Services used in violation of the Platform Terms of Service
• Payments for which a full or partial refund has already been issued previously
• Star Luck purchased through third-party platforms (if applicable)

10. Contact Information

For refund inquiries, please contact our support team:

? Refund FAQ